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Gulf Industries, Inc P. O. Box 2901 1445 W. Sepulveda Blvd. Torrance, CA 90509-2901 Dear Mr. Ingemi : May I take a moment of your time to express our appreciation for the services and products your company Gulf Industries provided to us over the last few months? First I want to thank you for your knowledge, which was shown in the presentation of your product. This was extremely important in choosing the sign that would best serve our purposes demanding high visibility, suitable image portrayal and at the same time being durable and moderately priced. You know your product well and you presented options in design and we appreciate that. In addition, you showed patience during the period we were choosing and changing the layout. Your opinion to improve the layout was sound advice. Secondly, in a world when nothing seems to be right the first time, our sign arrived on time, exactly as ordered. We followed the very clear instructions and after only a few adjustments the signs were up and gloriously lighting the nursery and advertising to passersby on the freeway. Just as we had planned. When an unfortunate incident occurred damaging one of the signs, your response in replacing the sign was remarkable. It's so typical that after the sale the customer is often ignored or forgotten. Your company clearly demonstrated a most unusual and rare policy. The importance of a satisfied customer. Your firm can be very proud that their policies are being observed and respected and hopefully imitated by those who realize what it takes to conduct a long-lasting business. It is a privilege to recommend Gulf Industries to those seeking an excellent product with service that exceeds exceptional. Please forward our gratitude to the individuals responsible. Sincerely, Bill Moyer, Moyer Landscape Supply |
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